Frequently asked questions for students


 
 

Q. Is Stay True Stay You online or face to face? 

 

A. For tutoring students our classes take place only online. For our Business Workshops we are predominantly face-to-face, however we can arrange to facilitate workshops online as well.

 

Q. For the Assignment Dump what is the usual turnaround time for receiving it back? 

 

A. Usually 24-48 hours, although we do have an express option for full written feedback within 12 hours at an additional cost of $24.95. 

 

Q. Does Stay True have Tutors for all courses? 

 

A. We specialise in English, Maths and Science tutoring for Primary and High School Students, and we cover most areas for university and college related degrees. 

 

Q. What happens in the initial consult? 

 

A. In the initial consult, your tutor will get to know you and work out what help you need in order to create a personalised tutoring plan. Our tutors will also explain what is included in your subscription and how your online sessions will run.  

 

Q. Is Stay True for High-School students and Primary School students or for College/University students? 

 

A. We cater for all learners starting from early childhood right through to adulthood (and beyond!). Our tutoring packages suit all levels of education including primary, high-school and university.

 

Q. Are the Tutors always the same or are they different each time? 

 

A. That depends on how you feel with your tutor and what suits your needs. At Stay True we want to make sure that you get the most out of your learning experience. We try to keep our Stay Troopers with one tutor for the duration of their subscription as we believe that building lasting relationships is key to your success!

 

Q. How does the loyalty program work? 

 

A. If you are on a subscription tier that gives you access to the loyalty program, you are eligible to receive credit for each successful referral you have inspired to sign up to Stay True. For each friend you refer (and who signs up), you will receive 10% off your next months subscription payment (valid for that month only). There is no limit to the number of the friends you can sign up. So, if you sign up ten friends in the same calendar month you could potentially earn one months free subscription (how awesome is that?).

 

Q. How many packages does Stay True have? 

 

A. We have two package tiers for each level of study including Primary School, High-School & University/College. We also have two types of business workshops - Half Day or Full Day. In all we have a total of six tutoring packages which are on a month-to-month basis, the rest of our services can be purchased as one-off's.

 

Q. What is included in the monthly newsletters? 

 

A. We talk about how things are going at Stay True, updates about Amber (our class pet) and the Alannah & Madeline Foundation. We also give education news and images/stories relating to the Stay True team (including tutors and students).  

 

Q. How does the report card work? 

 

A. The report card will be emailed to you at the end of each month (if this is included in your subscription). It will let you (or your guardian) know about your strengths, weaknesses and your improvement overall. The report card is only designed to get the best out of our students and to report on your success (don't worry, they are not like the ones you might receive at school). You might even get a personalised video update from your tutor.  

 

Q. Do you have any one-off products? 

 

A. Yes we do, we have online courses or tutorials and an Assignment Dump where you can submit an assignment and receive quick written feedback. Please see the products tab on our website and scroll to the bottom for more information.

 

Q. What is included in the equity and diversity training?

 

A. Our equity and diversity training is one of the aspects covered in our Business Workshops. Our workshops focus not only on public speaking, motivation and team building but also in strategies to help equip workplaces to deal with diversity and difference. Each workshop is designed specifically to provide participants with new and informed ways of thinking about their colleagues (with a specific focus on GLBTIQ, indigenous or disabled persons). The aim of our equity and diversity training is to promote a positive image around people with a difference in order to foster healthier and more functional workplace relationships. We believe our workshops assist in increasing workplace productivity and cohesiveness through understanding.